Contact Us

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Sarah Richardson

Customer Service

Steve Deckert

Tech Support

Veronica Moist

Customer Service

QUESTIONS ABOUT ORDERS (past or future)

Use this form for questions about shipping, prices, timeline, or anything having to do with an order.  For shipping quotes we will need your full address. 

Customer appreciation list is where we send coupons for special discounts on Decware products and new product announcements.

Thank-you. We will respond as soon as we can. : )

QUESTIONS ABOUT GEAR

Use this form for questions about equipment matching, compatibility, recommendations or technical support.

Customer appreciation list is where we send coupons for special discounts on Decware products and new product announcements.

Thank-you. Steve will respond as soon as he can.

CUSTOMER APPRECIATION LIST

Use this form if you just want to get on our mailing list.  We send out about 10 times a year.

Customer appreciation list is where we send coupons for special discounts on Decware products and new product announcements.

Thank-you. 

Online Support

Get answers to any audio related questions quickly in our support forums

A great place for information about our product design and insights about audio

Print this form and include it with your return. Sending without will cause delays.

See where you're at on our real-time order page.  Check the status any time.

We have a Youtube channel with lots of videos, many of which are not on this site.

We have a Facebook page with groups that do not appear in our support forums.

Read our policies if you have any questions about how we do things.

How to Contact us

NOTE:  Our phone hours have changed to Monday ~ Friday from 10 A.M. to 5:00 P.M.

DECWARE / High Fidelity Engineering

75 S. Riverview Drive, East Peoria IL 61611

(309) 822-5255

We also have an affiliate program where you can earn money from referrals of our products.

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