Contact Us
Sarah Richardson
Customer Service
Steve Deckert
Tech Support
Veronica Moist
Customer Service
Closed for DECFEST until Oct 11th
Online Support
Get answers to any audio related questions quickly in our support forums
A great place for information about our product design and insights about audio
Print this form and include it with your return. Sending without will cause delays.
See where you're at on our real-time order page. Check the status any time.
We have a Youtube channel with lots of videos, many of which are not on this site.
We have a Facebook page with groups that do not appear in our support forums.
Read our policies if you have any questions about how we do things.
How to Contact us
NOTE: Our phone hours have changed to Monday ~ Friday from 10 A.M. to 5:00 P.M.
DECWARE / High Fidelity Engineering
75 S. Riverview Drive, East Peoria IL 61611
(309) 822-5255
We also have an affiliate program where you can earn money from referrals of our products.